Our new web series, Travillian NEXT, celebrates innovators within the financial services space. In our inaugural episode, Brian Love and Keith Daly, spoke with Patrick Sells, the Chief Innovation Officer at Quontic Bank and American Banker’s 2020 Digital Banker of the Year. Patrick has fresh ideas and advice to share with his fellow community bankers as they start their digital journey.
In our conversation, we asked:
- What is the most important first step for community banks as they move to digitally transform?
- How can you convince a divided board and management team that digital investments are essential for the long-term success of the bank?
- How can adopting an effective digital strategy lower a bank’s efficiency ratio?